Support for verified defects and repair questions.
Warranty scope and duration are confirmed in the accepted quotation. JoKiwi also reviews repair options when service is technically and commercially practical.
Last updated 20 September 2026
Please note: This commercial support statement does not replace or reduce mandatory legal guarantees that apply to an eligible purchase.
What may be covered
Where included in the accepted order terms, coverage may apply to verified manufacturing defects in construction, setting, clasp, soldering, or assembly that appear during the stated warranty period.
What is normally excluded
- Normal wear, tarnish, scratches, finish wear, chain stretching, or gradual plating loss.
- Accident, impact, crushing, snagging, misuse, unsuitable cleaning, chemical exposure, or improper storage.
- Stone loss or damage caused by impact or continued wear after a loose setting becomes apparent.
- Alteration, sizing, repair, or part replacement performed by an unauthorized third party.
How to request review
- Provide the order number, product and variant code, date received, and a description of the issue.
- Include clear full-item and close-up photos or video, plus packaging images if transit damage may be involved.
- Do not ship the item until JoKiwi provides instructions and a return authorization where required.
Repair outcomes
After inspection, JoKiwi may offer repair, part replacement, product replacement, credit, refund, or a paid service quote. Availability depends on parts, material, design, location, and accepted order terms.
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info@jokiwi.com